Returns Refunds Policy

The Terms of Sale outlined in this returns policy apply to any Orders from Us. 

The Customer may return any standard stock Goods for any reason whatsoever within fourteen (14) days of the delivery date. Where the Good(s) are immediately rejected at the time of delivery we reserve the right to charge a collection fee to return the Goods. 

Customers are entitled to return any Goods, including non-standard Goods, within fourteen (14) days of delivery if they do not match the description on Our Site in any material respect. To return items you can email Customer Services at quoting your order number or invoice number and providing your name and address. Please note that this right does not apply to made-to-measure goods or goods which are made to your specification. 

Customers may return Goods in person to any of Our warehouses. No collection fee will apply to such returns. You must contact Us in advance with all necessary details of the return to make mutually satisfactory arrangements for such return(s). 

The return of any Goods by post or courier or otherwise is at the Customer's expense and risk. If We accept that the Goods are faulty and covered We will arrange the Goods to be returned. We will not accept any cost for the return delivery unless explicitly approved in writing in advance. 

Within the Local Delivery Zones, We can arrange a collection of Goods. Unless the Goods are accepted to be irreparably faulty and under guarantee, a collection fee may apply. Any charge will be agreed with the Customer before arranging the collection. Collections will be arranged in the normal course as set out for deliveries. 

All Goods must be returned in the conditions in which they were left by the delivery team. (E.g. mattresses should be returned in the original bag.) Unless faulty, any Goods to be returned must be in new condition and unused. 
Where payment for the Goods was made by credit card, any refund may be made to the same card without any other notification. 

The value of the refund will be the price paid for any returned Goods less any charges for damage to the Goods while in the Customer's possession. Any collection charge or other such fees as specified in these Terms of Sale will be deducted from the refund. 

Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling of the goods in a way which would not be permitted in shop. We will pay the refund within 14 days after the day we receive the goods from you, using the same means of payment as you used for the initial transaction. Please note that if you cancel your order on the day of delivery, the goods will already have been loaded onto the van and may already be en route. We may therefore charge an additional fee for wasted delivery costs in these circumstances. 

If the goods you purchase are faulty, we may offer a repair, exchange, or refund as appropriate in accordance with your consumer rights. We may ask you to provide us with photos showing the fault, or we may need to inspect the product before agreeing to a return or a refund. 

Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights. 

For our full Terms & Conditions, please click here.