Online Shopping

  • How can I place an order? 

    To initiate an order, simply navigate our website, select the desired items, and add them to your cart. Proceed to checkout, and our customer service agents will contact you to coordinate the delivery. Alternatively, please contact our Customer Services Team for further assistance.

  • Can I place an order and collect from the warehouse? 

    Yes, after placing your order and when the customer service agent contacts you to schedule delivery, please inform us at that point. We can then make arrangements for you to collect your order from the warehouse at a convenient time.


  • Where is my delivery? 

    Keep an eye out for an SMS/Email notification sent the evening before and the morning of the delivery. This notification will include a 3-hour delivery time slot and a tracking link to monitor the van's location. The Installation team will also contact you when they are en route.

  • How do I book delivery? 

    Once your order is placed, our team will reach out to you to coordinate delivery. Alternatively, you can initiatecontact with our Customer Services Team.

  • What happens if my delivery fails? 

    If delivery fails, a member of our Customer Service team will contact you to reschedule. A failed delivery incurs a fee of £49.99 ex VAT, plus any additional delivery charges to your area.

  • Delivery Charges/Service Charges 

    For details on delivery charges and services, please consult the table below. Our delivery charges encompass delivery, installation, and the removal of all packaging and rubbish. Additional services, such as window treatments and removal, are also available.

  • Do you offer removal of old/unwanted furniture? 

    Certainly! We offer comprehensive removal services for your old or unwanted furniture. Please review the table below for detailed removal charges, ensuring a hassle-free process for up to 20 items, excluding refrigeration. Each item is listed to comply with regulations, and our goal is to make the disposal process seamless for you.


  • What is your returns policy? 

    Please refer to our returns policy page for comprehensive information. Note that there may be £49.99 ex VAT or a 25% restocking fee, and you have a 14-day window from the delivery date to initiate a return.

  • Do you offer a warranty period on furniture? 

    Our items typically come with a 1-year warranty, but individual products may have different terms. Check the description section on the product page for specific warranty details.

  • My product is faulty/damaged, what do I do? 

    If you notice any damage during installation, inform the installation team immediately. If damage is discovered after installation, please send images of the item along with your order number and address to us. We will investigate and assist you accordingly.


  • Do you have a catalogue/brochure? 

    Our comprehensive range is available on our website. You can search for specific items or browse our entire collection.

  • How do I get a VAT invoice? 

    Following the completion of delivery, our accounts team will email your VAT invoice. If you haven't received it within 48 hours after installation, please contact our Customer Services Team.

Showroom and Testing

  • Can I visit a showroom and look before I buy? 

    We do have a showroom in Manchester M17 1PZ.  

    Viewings are by appointment only and to ensure a personalized assistance and to allow required furniture on display, please email DPSales@davidphillips.com to book an appointment before visiting. 

  • Can I test furniture/Do you offer a trial period? 

    Absolutely! You can visit our Manchester showroom to test furniture before making a purchase. Alternatively, we provide a 14-day return policy, allowing you to try the furniture for 14 days from the date of delivery. Refer to our returns policy for more details.

Contacting Us

  • Customer Service team

    At David Phillips, our goal is to ensure customers have an enjoyable, hassle-free experience. However, we understand that, occasionally, things may not go as planned. For situations where answers are not found in our comprehensive FAQ section—specifically crafted to address common queries— please contact our Customer Services Team.They are dedicated to promptly assisting you with any unresolved questions or concerns.

  • General Marketing

    For all advertising or promotional opportunities, kindly initiate contact by emailing marketing@davidphillips.com