To initiate an order, simply navigate our website, select the desired items, and add them to your cart. Proceed to checkout, and our customer service agents will contact you to coordinate the delivery. Alternatively, please contact our Customer Services Team for further assistance.

Yes, after placing your order and when the customer service agent contacts you to schedule delivery, please inform us at that point. We can then make arrangements for you to collect your order from the warehouse at a convenient time.

Keep an eye out for an SMS/Email notification sent the evening before and the morning of the delivery. This notification will include a 3-hour delivery time slot and a tracking link to monitor the van's location. The Installation team will also contact you when they are en route.

Once your order is placed, our team will reach out to you to coordinate delivery. Alternatively, you can initiatecontact with our Customer Services Team.

If delivery fails, a member of our Customer Service team will contact you to reschedule. A failed delivery incurs a fee of £49.99 ex VAT, plus any additional delivery charges to your area.

For details on delivery charges and services, please consult the table below. Our delivery charges encompass delivery, installation, and the removal of all packaging and rubbish. Additional services, such as window treatments and removal, are also available.

Certainly! We offer comprehensive removal services for your old or unwanted furniture. Please review the table below for detailed removal charges, ensuring a hassle-free process for up to 20 items, excluding refrigeration. Each item is listed to comply with regulations, and our goal is to make the disposal process seamless for you.

Please refer to our returns policy page for comprehensive information. Note that there may be £49.99 ex VAT or a 25% restocking fee, and you have a 14-day window from the delivery date to initiate a return.

Our items typically come with a 1-year warranty, but individual products may have different terms. Check the description section on the product page for specific warranty details.

If you notice any damage during installation, inform the installation team immediately. If damage is discovered after installation, please send images of the item along with your order number and address to us. We will investigate and assist you accordingly.

Our comprehensive range is available on our website. You can search for specific items or browse our entire collection.

Following the completion of delivery, our accounts team will email your VAT invoice. If you haven't received it within 48 hours after installation, please contact our Customer Services Team.

We do have a showroom in Manchester M17 1PZ.  

Viewings are by appointment only and to ensure a personalized assistance and to allow required furniture on display, please email DPSales@davidphillips.com to book an appointment before visiting. 

Absolutely! You can visit our Manchester showroom to test furniture before making a purchase. Alternatively, we provide a 14-day return policy, allowing you to try the furniture for 14 days from the date of delivery. Refer to our returns policy for more details.

At David Phillips, our goal is to ensure customers have an enjoyable, hassle-free experience. However, we understand that, occasionally, things may not go as planned. For situations where answers are not found in our comprehensive FAQ section—specifically crafted to address common queries— please contact our Customer Services Team.They are dedicated to promptly assisting you with any unresolved questions or concerns.

For all advertising or promotional opportunities, kindly initiate contact by emailing marketing@davidphillips.com